Refund policy

Albion Worm Farm

At Albion Worm Farm, we prioritize customer satisfaction and want you to be happy with your purchase. If you are not satisfied with your order, we offer a straightforward refund or replacement process.

Our goal is to provide quality products and excellent customer service with every order.

Worm Castings

Because our worm castings are natural, we generally do not require them to be returned for a refund.

If you are not satisfied with your product, please contact us within 14 days of receiving your order. We may request photos or additional information to help us understand the issue and determine the best resolution.

Depending on the circumstances, we may provide:

  • A full or partial refund
  • A replacement product
  • Another appropriate resolution

We encourage you to let us know why you were dissatisfied. Your feedback helps us improve our products and customer experience.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or otherwise not as expected, please contact us as soon as possible.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging, when applicable

We will review the issue and work with you to make it right.

Non-Perishable Retail Items

For non-perishable retail items, such as apparel or merchandise, returns may be required for a refund or exchange.

Returned items must be unused and in their original condition. Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

How to Request a Refund or Replacement

To request a refund or replacement, please contact us at help@albionwormfarm.com within 14 days of receiving your order.

Please include your order number and a brief explanation of the issue. Photos may be requested when they are helpful in evaluating the request.

We will review your request and respond as promptly as possible.

Thank you for choosing Albion Worm Farm. We appreciate your business and the opportunity to make things right.

Albion Worm Farm
Living soil. Feed the soil, not just the plant.